ML
Margaret L
1 reviews | Active since Nov 2014
15 Nov 2024, 16:31
Disappointed and dissatisfied customer
Absolutely terrible service received from the Fibre Network Department.
Consultant told me in August that should I want to cancel my fibre subscription it would be cancelled in 2 days. When I called on 30 October to cancel was told need to give a calendar month notice. Moved out of my home 31 October and still paying for November because of this and no access to fibre at my new home as it takes a month to relocate the service.
Will never recommend Vodacom fibre to anyone
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
16 Nov 2024, 08:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Nov 2024, 08:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
