ML
Margaret L

1 reviews | Active since Nov 2014

15 Nov 2024, 16:31

Disappointed and dissatisfied customer

Absolutely terrible service received from the Fibre Network Department.

Consultant told me in August that should I want to cancel my fibre subscription it would be cancelled in 2 days. When I called on 30 October to cancel was told need to give a calendar month notice. Moved out of my home 31 October and still paying for November because of this and no access to fibre at my new home as it takes a month to relocate the service.

Will never recommend Vodacom fibre to anyone

0
Replies (1)
Vodacom
Vodacom's reply16 Nov 2024, 08:51
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team