Disappointed and disgusted at Vodacoms failure and refusal to inspect and replace a damaged TV delivered to me.

Good day.

I recently upgraded my Vodacom contract at the Centurion Mall branch with a 75 inch Samsung Qled smart TV. Upon delivery the TV was not unboxed by the delivery service employees when delivered. I unfortunately due to unforeseen circumstances also did not unbox the TV. At my convenience the TV was unboxed. I noticed the box damaged. I further visualised that the TV screen was severely damaged and the top back of the TV was opened. I immediately contacted the sales person at Vodocom Centurion Mall who responded that I should not panic and that she would speak to her manager. I forwarded picture and videos of the damaged TV to the same sales person. As days progressed I was told that Vodacom will not take responsibility for the damaged TV and that I should take this matter up with the courier service. Vodacoms refusal to inspect the TV and replace the TV is in complete breach under Section 56 of the Consumer Protection Act whereby 6 months imp**** warranty is in place. Consumers are entitled to return defective goods withing 6 months of delivery. Vodocom is the company with whom I entered into the contract with. The complete disregard of resolving my situation by Vodacom Centurion Branch is most appalling. There wasn't the slight effort put into inspecting the TV or replacing the TV yet they expect me to pay for damaged goods. A company cannot ask a customer to pay for defective or damaged goods. The 7 day "out of box " failure policy was never disclosed to me at any given time and was also confirmed by the same sales agent whom I took out the contract with, that it does not appear in Vodacom contracts. I can provide statements and witnesses in this matter. I am disappointed and disgusted at Vodacoms failure to assist me and the blatant refusal to replace the TV. Kindly assist in resolving this matter as I completely meet all criteria and regulations of the Consumer Protection Act. I want this matter investigated . I can be contacted on ***. My email address is *** I await a fair and justified outcome.

Kind regards Lestelle