Disappointed and Disgusted

I've never received more despicable service than I did at Vodacom Centurion. I was fetching a phone that had come back from repairs and getting a new one. I was given a ticket at 16:06 PM and only received help at 16:43 after I started complaining. Everyone who came after me recieved help so I was very frustrated.

I go to a consultant who was casually perusing through a catalogue to explain my predicament and she immediately gives me attitude claiming she is busy with clients. She was clearly browsing a catalogue and was very rude about the entire thing.

I then ask her to get someone else to help me and she again declines stating that her invisible clients would come back and therefore she couldn't spare 10 seconds to get one of her ***orkers to come help me.

Vodacom centurion needs to get its act together. The way I was treated is very disturbing.

If I remembered that girls name(the one with invisible clients) I would be posting it all over social media.

Thanks to the guy who did get someone to help me when I spoke to him.

They should rather get rid of that useless numbered ticket system since they don't use it anyway. There's no way I can spend almost 40 minutes waiting to be helped when I have a ticket.