Disappointed and disgusted

I am utterly disappointed and disgusted in my recent experience with vodacom!! I got retrenched in march this year and as a result have not been able to fully pay my account with vodacom. I received a call from a lady in June and she suggested to me that she would suspend the account for me meaning that the account won’t escalate and go any higher but that i would only be able to receive calls and messages but not be able to make any until the account was up to date then they will put it back on for me. She told me that even if i just pay R100 per month it would be great so they can see i am making payments. I was very pleased with this up until yesterday and today when all my lines were cut of and cancelled and was told that they can’t do that arrangement for me because it doesn’t reflect on my account by paying such a small amount. I have made about 4 or 5 payments already since then and some of them had been more than just the R100 that was arranged just to be told sorry we can not do it like that. I am hopefully starting at a new job in September so then i would be able to pay more and get the account up to date but how am I supposed to know when I should start at the new job if my lines are blocked. I have other people also using lines on my name and they are losing business because of this. I know this is not vodacoms problem but i have been with them for almost 20 years already if not longer! How is it that they can just not be able to help me and come up with a solution to this problem until i can pay the full arrears of the account????? Utterly disappointed and disgusted!!!!!