Disappointed and disgruntled

Item: Vodacom
Rating: 1
Author: ashley M

Disappointed in their service after 10 years of being their loyal customer. I was lured into upgrading my contract with a promise of paying less, statement came it wasn't the case. I was paying more, I called in & reversed the upgrade it was done but now they refuse me to cancel my contract 😤

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Replies (1)

Vodacom's replyOfficial

05 Sept 2025, 14:20

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply05 Sept 2025, 14:20

Official