Disappointed and daily roberry

I am writing to express my deep dissatisfaction with the recent charges on my account and the lack of communication and support I have received.

For the past 22 months, I have been paying R884.99 per month for my contract phone. However, in April 2024, I was debited R902.99 without any prior notification or explanation. When I inquired about this increase, I was told that the matter would be escalated as the relevant team was unavailable. Despite this, I was debited the same amount in May 2024.

My contract expired on the 18th of May 2024, yet I continue to be charged more than the agreed amount. This is unacceptable, and it feels like I am being ****** on a daily basis. There has been no communication regarding any changes to my payment plan or any justification for the increased charges.

I expect Vodacom, as a reputable service provider, to offer transparent billing and proactive customer support. Unfortunately, this has not been my experience. I demand a thorough explanation for the increased charges over the last two months and immediate rectification of any errors.

If this issue is not resolved promptly, I will have no choice but to escalate this matter to the relevant consumer protection authorities and consider alternative service providers.