Disappointed and Annoyed

I have been a loyal customer for 18 years with Vodacom. Super excited for my upgrade time. Explain this to me Vodacom, when I went to a branch for my upgrade to downgrade my contract added bonus was black Friday deals. Put the quote through the system, recieved my order in store yesterday. Excited I went to collect my upgrade package. Having it in my hands and looking at it all excited. With the printed out original quote infront of me on paper. All of a sudden I have to pay in an astronomical amount. I have been on debt review for many years and was still able to upgrade and I made payments as my vodacom contract was the one item I cherished the most and advised everyone involved even vodacom head office in Midrand. The consultant was devastated on this sudden charge with the original order and items on the counter.

I tried to complain directly to Vodacom via email but I received 2 emails stating I must speak to Tobi, a robot. That was the last straw.

So here i am stating my dissatisfaction and utter and complete let down from the one account I had to bring me much joy every 2 years.

On that note, I am going to cancel with Vodacom and migrate my number to another service provider.

Cheers from a previous loyal customer