Disappointed and Angry at Vodacom's service

I recently wrote a review on Vodacom's poor service, Thursday 04 August they called me and asked some info I gave them they told me they will resolve my issue Friday 05 August... I haven't received any call confirming that they resolved my issue instead I just checked my Invoice the COVID relief thing is still there meaning nothing has been done ....I am ****ed right now because Vodacom is not taking me seriously, this means they don't care about me as their customer hence I said I will port to other network. They claim to be the best network in South Africa treating their customers like this ? This is not fair at all....