Disappointed After Years of Paying for Vodacom Insurance

I am extremely disappointed with Vodacom insurance. I would not advise anyone to insure their phone through them.

I have been paying insurance for years. Three weeks ago my phone was ****** and I immediately submitted a claim. Since then, I have received no real assistance, and the process has been incredibly frustrating.

Now my claim has been declined because my SIM card was not in the phone when it was ******. This makes absolutely no sense to me. Am I insuring the SIM card or the phone? The terms were never properly explained, and this feels completely unfair.

After years of paying for this insurance, this is the service I receive when I actually need help. I am honestly angry and disgusted by the way this has been handled.

After this experience, I want nothing to do with Vodacom insurance.