Disappointed after taking a new contract

<p>I contacted vodacom about a week ago and took a contract which was the biggest mistake ever especially seeing that I always have problems with vodacom.</p> <p>An agent who assisted me,**** about the fees yes she **** and i found myself charged R151.99 instead of R79 where i had to call them back on the 17th& Lucky assisted by referring me to the correct department where the refund which was promised has not reached my account till today.Kelly is no longer returning my calls with regard to collecting the faulty handset and its a shame since i hv not been able to use the phone since receipt on the 12th.</p>