disappointed after so many years

<p>I received notification on 10 September that my data bundle ran out. I purchased a gig of data using the *111# number. I waited for the notification to ensure it had processed as I always do and received a notification that the purchase was successful. I have now been advised that it was not successful and have incurred out of bundle data rates. This is unacceptable. I have been with Vodacom for many many years why would I choose not to buy data and incur out of budle rates. I have been on the phone to Vodacom four times now and still no resolution to my calls being blocked and the out of bundle data rate. I have been promised call backs have been told my previous calls were not logged on the system have had the phone call disconnected been told there is an order pending and they can't resolve it. I am on standby for work and have no access to my emails. I am definitely not going to continue suggesting Vodacom to others.</p>