AA
Ayoob A
1 reviews | Active since Oct 2009
08 Dec 2020, 13:24
DISAPPOINTED AFTER BEING RETAINED
I called to cancel a contract before black Friday. The Lady Phindile really helped me and talked me into upgrading 3 contracts instead of canceling one. However the deal we discussed was to have a phone and a smart watch. I received the phones and no smart watches. I am now being passed from department to department and not getting any joy. Please have my watches delivered, or collect the phones and move my number to pre paid when it expires so i can move to another service provider. I have not yet opened my new phones
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Replies (3)
Vodacom's replyOfficial
08 Dec 2020, 14:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Dec 2020, 14:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AA
Ayoob A's updateReviewer Update
09 Dec 2020, 11:34So i was not contacted by Vodacom, i called in and managed to find the lady who did the deal for me. I was told i need to have the phones collected again by RAM, and then redo the upgrade to include the watch, and have the phone and watch then delivered. So i have decided to have the phones collected and cancel the upgrades.
Very disappointed with the service, and inconvenience i was put through. I asked if Vodacom could just send me my watches, but the lady said it would not be possible. I thank her for trying.
I have been a client for over 12 years having between 2 and 8 contracts at a time. Well done Vodacom on losing a client. My 4 contracts that i have active will soon be one contract, and 2 years later be zero.
Very disappointed with the service, and inconvenience i was put through. I asked if Vodacom could just send me my watches, but the lady said it would not be possible. I thank her for trying.
I have been a client for over 12 years having between 2 and 8 contracts at a time. Well done Vodacom on losing a client. My 4 contracts that i have active will soon be one contract, and 2 years later be zero.
AA
Ayoob A's update09 Dec 2020, 11:34
Reviewer Update
So i was not contacted by Vodacom, i called in and managed to find the lady who did the deal for me. I was told i need to have the phones collected again by RAM, and then redo the upgrade to include the watch, and have the phone and watch then delivered. So i have decided to have the phones collected and cancel the upgrades.
Very disappointed with the service, and inconvenience i was put through. I asked if Vodacom could just send me my watches, but the lady said it would not be possible. I thank her for trying.
I have been a client for over 12 years having between 2 and 8 contracts at a time. Well done Vodacom on losing a client. My 4 contracts that i have active will soon be one contract, and 2 years later be zero.
Very disappointed with the service, and inconvenience i was put through. I asked if Vodacom could just send me my watches, but the lady said it would not be possible. I thank her for trying.
I have been a client for over 12 years having between 2 and 8 contracts at a time. Well done Vodacom on losing a client. My 4 contracts that i have active will soon be one contract, and 2 years later be zero.
AA
Ayoob A's updateReviewer Update
09 Dec 2020, 14:25The query resolved as follows - we have to get the current phones returned, which will take up to 7 working days, and then reissue you with the phone and the watch, which will take another up to 7 working days, so in essence i must wait another 14 working days to have my device. My alternative was to cancel the upgrade, and Vodacom is happy to do that, instead of just sending me my 2 watches that they did not send to me. Well done Vodacom! Worst service i have received in 12 plus years.
AA
Ayoob A's update09 Dec 2020, 14:25
Reviewer Update
The query resolved as follows - we have to get the current phones returned, which will take up to 7 working days, and then reissue you with the phone and the watch, which will take another up to 7 working days, so in essence i must wait another 14 working days to have my device. My alternative was to cancel the upgrade, and Vodacom is happy to do that, instead of just sending me my 2 watches that they did not send to me. Well done Vodacom! Worst service i have received in 12 plus years.