Disappointed After 30 Years with Vodacom

I’ve been a loyal Vodacom customer for over 30 years, with three active lines under my name. I have been paying R456 per month for comprehensive cellphone insurance, which—based on Vodacom’s own premium structure—should qualify me for a replacement device valued between R30,000 and R35,000. After a traumatic armed *******, I submitted a claim only to be told I would receive a phone worth a fraction of that value. What’s worse, I discovered that no device had been linked to my profile until I submitted the claim—despite paying this high premium for months. When questioned, Vodacom claimed the premium increased due to inflation, but a jump from R150 to R456 in under two years makes absolutely no sense and has yet to be justified. I re**** on that phone for work, and being left without proper support has affected me both emotionally and professionally. After decades of loyalty, I expected better. I feel let down, and the way this matter is being handled is both disappointing and unacceptable.