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Palesa M

1 reviews | Active since Dec 2021

11 Dec 2022, 09:08

Disappointed

I don't think Vodacom understands my situation, I had a deal with them which I cancelled, now they want me to contact their attorneys. I don't understand why don't they talk to their attorneys since they were the one's who mistakenly placed my closed account to them. After submitting my review to HelloPeter, this was their response, I quote: "Please be advised your account has been handed over to MBD collection attorneys, due to the last invoice that returned unpaid. Kindly contact the collection attorneys department directly on the below provided number for payment arrangements," written by Sandisiwe Gatyeni. I'm still unhappy with their service

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2022, 08:06
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team