Disappointed

My cellphone contract came to an end i then called Vodacom to cancel my contact. I was directed to the retention department where I was convinced not to cancel the contract and they tried to hook me up with a nice deal to let me stay as I was one of their valued customers. Because I appreciated what they did and for some reason I felt like I am important to them I ended up accepting the deal I told the lady what i wanted but unfortunately they didn't have the color of phone I wanted but I thought it wasn't a big deal. 1 month down the line I am still waiting nothing absolutely nothing has happened no email, SMS or anything informing me of the delay.starting to regret being fooled by them telling me about being a valued customer they should just allow my cancellation finish and klaar. It's obvious they don't value me as their customer and maybe the deal wasn't even tailor made for me or even a bargain that's given to customers they want to retain.