Disappointed

I am extremely disappointed with Vodacom. Someone took out two iPhone contracts in my name without my knowledge or consent. I only became aware of this when a debit order of R3,500 was deducted from my account. When I contacted Vodacom, I was told that the contracts were taken out in my name, which is completely false.I submitted the affidavit Vodacom requested, and it has now been over three weeks with no meaningful feedback. To make matters worse, my phone has been blocked, leaving me unable to make calls or properly follow up on the investigation.This situation has also negatively affected my credit record and credit score, causing me stress and potential financial harm for something I did not do.

My biggest concern is how Vodacom allowed someone to take out two contracts in my name. What identity verification measures were followed? Where are the signatures, recordings, supporting documents, and proof that I personally app**** for these contracts?I want Vodacom to explain what actions they are taking to resolve this matter, remove any negative impact on my credit profile, and prevent this from happening to other customers.If I do not receive urgent feedback and a satisfactory resolution, I will share my experience publicly on social media and other consumer platforms so that others are aware of how this matter has been handled.