Disappointed.

Much as I love using Vodacom for the reasons of reliability of the network, there's things that I feel can be done better. I recently lost my phone, i.e. on Sunday the 7th of April 2024, and I had to report it to the police. At the Police Station, they gave me a form to fill, which they told me I must get an ICT number, which I had to get from Vodacom. Since Sunday evening, I've been calling Vodacom to get this resolved, yet I still haven't gotten the number, after so many calls to the 082135 (Customer Care ). As I tried again this morning, they now state have picked up a high number of calls (too many calls from my emergency number, which I have had to buy so I can call for assistance). Now, when I try to call them, the answering machine repeats the same statement, and the drop my call. Yesterday I was told they'd send the ICT number to my new number (***), and nothing has come through thus far. Even my efforts of trying to get an eSIM, have rather gotten shot, at the Highveld Mall Vodacom branch.