Disappointed

About four months ago my contract was canceled without my consent and I was charged early cancelation charges of a little over R1000. After about a month and a half later it was reconnected but haven't received my R1000 back. I've spoken numerous times to consultants and they cannot help me they just say it has been escalated and I have to wait for feedback. It has been two months and I'm still waiting. You would think such an established company would have better customer service 🙄