Disappointed
Disappointed. Hi. Beware of Vodacoms hidden costs. I've been with Vodacom for over 10yrs. I received a call from one of their telemarketers saying my contracts on air tome need to be renewed and they would help me save money. To my shock an extra R900 was deducted from my bank account. Firstly Vodacom only sends a statement after debit order is deducted each month and Secondly they never told me that their would be a renewal fee especially considering no handsets were involved. I will definitely leave Vodacom at the end of this contract.
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Vodacom's replyOfficial
11 Sept 2021, 15:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Sept 2021, 15:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
13 Sept 2021, 13:03So far I haven't been contacted by Vodacom, seems they don't keep their word. Dissatisfied. Will definitely be moving to another network
's update13 Sept 2021, 13:03
Reviewer Update
So far I haven't been contacted by Vodacom, seems they don't keep their word. Dissatisfied. Will definitely be moving to another network