1 reviews | Active since Jul 2019
Disappointed
I have been a contract holder with Vodacom for a few years now and have had pretty good service, however, today i wanted to take out two new contracts for my sons at Vodacom 4u in Port Elizabeth and had absolutely no success. The Vodacom 4u catalogue for August to September advertises a deal for a Samsumg A9 with a VR headset and R175 airtime for 24 months for R299.00. The store in PE literally searched their system for close to 40 minutes trying to find the deal and eventually gave up. I called a branch in Centurion Gauteng and the lady there assured me that the deal is real and current. I have called the call center and have had no positive outcome at all, I am very disappointed with this lack of willingness to fix the problem. I will be taking my business to Telkom for two Contracts slightly more expensive and paying up the two existing contracts that my kids have at Vodacom
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
