CC
Chanzelle C

1 reviews | Active since Oct 2022

10 Mar 2024, 07:52

Disappointed

My husband and I got upgrades on our contracts, decided to go with the phones we like ( not cheap at all ). I had my phone all of 5 days when it started making flashing lines at the top and bottom of the screen when I am on whatsapp. Book the phone in through the store we got them from...... 2 weeks later I receive my phone back after so many calls and whatsapp messages to the store..... they "tested" the phone and found nothing wrong. I set the phone up... 5 mins in it starts doing the same thing. Mind you its only on watsapp so apparently they don't see it as a big deal. I did not select a cheap phone and I feel I should not have to sit with a faulty phone for 3 years because they don't feel like doing their jobs.

0
Replies (2)
Vodacom
Vodacom's reply10 Mar 2024, 11:07
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 


CC
Chanzelle C's update15 Mar 2024, 09:13
Reviewer Update
So the saga continues... took my phone to the repairs center as I was told to and now it seems that my device will be sent away AGAIN. Please note out of a month I have had my phone for a week and will still be billed even tho I had no use of it. I don't understand how Vodacom thinks this is right