Disappointed

My account with the provider is in arrears to due unauthorised debits having gone off my account. I was due to make payment on 25 April but could not due to the debits which I am resolving with the bank. I received an sms that my line will be blocked and I immediately called to explain the matter. First time I called, I was on hold for 40 mins, then requested a call back, 2 hours later, still no call back. I then called again and spoke to Shirley in the accounts department, explained the matter and was in told in the most polite way (NOT!!!!), that Vodacom has done me a favour my not having disconnected my line earlier and proceeds to tell me, this is a business they are running. What! Who woulda thunk it! Anyway, I explain that I am resolving the matter with the bank and will bring the account up to date by Friday, but I need the line unlocked as I am working from home and need the line to do business. She then very sarcastically proceeds to tell me, that since I run a business, I must understand how things work because they are also running a business.

Vodacom is doing me no favour. When the dust settles, I will bring the account back in terms but will she go back and review her attitude and unwillingness to assist?

I have been a loyal customer of Vodacom's for more years than I care to remember, I've had terrible service with my upgrade last year rarely receive any feedback to queries if I don't constantly follow up, and when you need their understanding more than anything else, they treat you like ****. It is my business to Vodacom that helps Vodacom grow Shirley, that's why Vodacom is a business, because of the customers, loyal customers!

Disappointed that Vodacom will not assist.