CD
Chandry D

1 reviews | Active since Dec 2019

12 Apr 2021, 17:00

Disappointed

You not worthy of a 1 star. I app**** for an online contract which was approved, one of your consultants called I asked to changed the phone which they gladly did. Couple of days later different consultant calls to inform me they will do delivery today(Monday--12 April) I should have my ID and prove of address ready. Today a different consultant calls me to approve my contract that had to be delivered already as per the consultant someone decided to cancel the contract. I asked could you reapply, no sorry its out of stock. I asked to speak to a manager no we don't know the manager of the confirmation department cause it was canceled by them really! Little to no telephone etiquette instead of focusing at the task at hand he kept on placing me on hold and saying its not his fault. After being on the phone for 30 minutes all i got was sorry il call you back tomorrow. WHAT A WASTE OF TIME. Could you at least put more effort in your customer services seeing that your contracts is now 36 months!!!!

0
Replies (1)
Vodacom
Vodacom's reply12 Apr 2021, 18:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team