JO
J O'K
1 reviews | Active since Nov 2020
29 Mar 2021, 11:25
DISAPPOINTED
I've been trying to cancel my contract for a full 7 months now, just to find it's been upgraded. "a request has been put in, you'll receive an email within 48 hours. " I'm still waiting for the email. Customer care? Customer complaints? No reply, no feedback. Takes you 2min to get a contact, takes you 4years to cancel it.
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Vodacom's replyOfficial
29 Mar 2021, 11:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Mar 2021, 11:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team