Disappointed

This is my second complaint regarding the installation of my fiber service.

When I initially requested the fiber connection, I specifically informed you of my need to cancel my current router and provided a 30-day notice. My request was that the fiber installation be scheduled promptly to avoid any lapse in my internet connectivity.

While the router was eventually delivered after my previous complaint, I am still waiting for a technician to contact me to complete the fiber connection.

Today is the 17th of June, and I am scheduled to be disconnected from my current internet service in just 13 days.

As someone who works remotely and has online school classes, assignments, and exams requiring internet access, this continued delay is causing significant concern. The longer this is delayed, the more inclined I am to cancel this order altogether and seek a more reliable and convenient internet service provider.

I am following up on the scheduled technician visit. I have contacted Vodacom fiber multiple times to inquire about the arrival time. Could you please provide an update on when I can expect the technician to arrive?