Disappointed

I had a fixed agreement with Vodacom Fibre for R489/month. In February, they failed to deduct payment despite having R500 in my account. When I called, an agent said the premium increased to R520. I was never informed about this change - no call, no email, nothing. The agent who signed me up didn't mention anything about potential increases either.

I feel this is unfair as I never agreed to the change. I will stop the debit orders and will switch providers. Not happy with Vodacom's lack of communication 🤬.