AM
Adri M

1 reviews | Active since Mar 2017

02 Mar 2017, 08:52

DISAPPOINTED

<p>I have been contacted by Vodacom online on Monday 20 Feb 2017. The consultant upgraded me by telling me that I will pay less on my current contract which was due for upgrade, but never explained to me that this is a new upgrade and I will not receive a handset with the upgrade. I tried phoning the online section on ********** 4 and spoke to Andriesa. She promised to get the consultant who upgraded me, to phone me back. Nobody phoned me up to date. I don't want this upgrade and I want to warn everybody against this phone calls </p>

0
Replies (2)
Vodacom
Vodacom's reply02 Mar 2017, 08:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply09 Mar 2017, 16:43
Official

As per telephonic discussion,feedback provided.

Regards

FM

Best regards,