Disappointed

I don’t even have the right words to express my frustration. I’ve cancelled the insurance over three months ago and still being debited . When I call they say “but you have no active insurance?” Yes DUH I’ve cancelled it , yet I’m still being debited.

I’ve spoken to several supervisors and they always guarantee that it won’t be charged and I’ll get refunded yet every month TA DAAAA there goes the payment off again .

How do i migrate to telkom mobile ? Can they take over my contract? I’m not interested in working with vodacom anymore since they just can’t do simple tasks for their clients .