Disappointed

Good day

I took a fibre contract with Vodacom in due and on the 24th they delivered a sim card with a ****le. We called them to activate the sim card and they advised that it is active we can start using it.

The fibre was installed and activated on the 26th and everything was working well. 3 weeks ago the fibre was down and we called the call center to find out what the problem was. Only when we called that is when we were informed that they had a fibre break in our area. The weird thing is if we didn't call, it means Vodacom was not going to send any communication to inform us. On the same day we asked for them to check the sim card for us as it was not working and they advised that they will call us back and give us feedback but they didn't.

We called back and they said they are busy with that they will call us but no one has called us. This morning from 09:54am the fibre went down and we couldn't work as we work from home. We called Vodacom Fibre call center, we spoke to Zizipho. She informed us that the is a Outage and that they have been receiving calls but no one is dispatched to look at the issue as no ticket has been logged.

She informed us that she has logged the ticket and she will call us back tomorrow as she does know when we will get feedback regarding the outage. So in other words we are not going to be able to work until Vodacom decides to send us assistance. So we asked her to escalate the matter to her team leader and she said that her team leader wont be able to do anything as the ticket has been logged we must wait until the other department calls.

Regarding the sim card she advised that the sim card is not activated she will escalate the matter to the activations department.

So it means that we have to sit and wait while other people are working and their jobs are secure and ours are under a threat because how do we explain to our employers that we cant work and we don't even have a turn around time when we will be able to work.

Can you contact me on *** just for feedback so that at least I have hope that you are working on my case or the Outage in our area.