Disappointed
<p>Buying myself airtime became a huge crime I commuted.</p> <p>I bought R30 airtime and it didn't reflect on my account. After calling 3 times I didn't get assistance. 24 hrs later I still didn't get my airtime. All consultancies confirm that they can see my recharge. The last consultant promised full refund. Then I got R12 refund not the full R30. On calling again after spending over 60mins on the phone, I was told that my call will be logged to another department. This is a big disappointment. Should I regret buying myself airtime? I've been a Vodacom subsciber for over 10yrs and I never had to experience so much carelessness. What is this all about?</p>
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Vodacom's replyOfficial
05 Dec 2016, 12:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Dec 2016, 12:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
06 Dec 2016, 11:58Thank you. even though I was not contacted, I'm happy for my refund that was sharved into my account. Don't worry about apologizing personally for the inconvenience caused. If I didn't post on hello peter, I wouldn't have received anything thing as that was the case for 2days.
's update06 Dec 2016, 11:58
Reviewer Update
Thank you. even though I was not contacted, I'm happy for my refund that was sharved into my account. Don't worry about apologizing personally for the inconvenience caused. If I didn't post on hello peter, I wouldn't have received anything thing as that was the case for 2days.