Disappointed
<p>I was rewarded with a song through using the Vodacom app and then received an sms stating a 9.99 subscription to a 'weekly 3 pack' which I never subscribe to in first place. I then contacted Vodacom and they refunded me and cancelled the subscription, but then it happened again and again, following these occurrences I contacted Vodacom and they provided the same service as before but then this subscription kept renewing itself and deducting my airtime even though I never logged onto the Internet.</p> <p>When I told them about this issue they had told me that I had manually subscribed to it!!!??. Now this is the third time it is occurring but I'm just going to switch my network unless this issue is resolved.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
