1 reviews | Active since Nov 2016

28 Nov 2016, 14:12

Disappointed

<p>I was rewarded with a song through using the Vodacom app and then received an sms stating a 9.99 subscription to a 'weekly 3 pack' which I never subscribe to in first place. I then contacted Vodacom and they refunded me and cancelled the subscription, but then it happened again and again, following these occurrences I contacted Vodacom and they provided the same service as before but then this subscription kept renewing itself and deducting my airtime even though I never logged onto the Internet.</p> <p>When I told them about this issue they had told me that I had manually subscribed to it!!!??. Now this is the third time it is occurring but I'm just going to switch my network unless this issue is resolved.</p>

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Replies (1)
Vodacom
Vodacom's reply28 Nov 2016, 15:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,