1 reviews | Active since Aug 2016

02 Aug 2016, 04:49

Disappointed...

<p>On Monday morning the 25th oF July I visited Vodacom. I told them I urgently need a new phone as I broke mine and 80% of my Job requires a working phone. They approved my contract, they me the device and informed me that by the next day (theusday) at 03:00pm my phone will be activated and the sim swop would be complete. The in store service was very friendly... BUT now its been more than a week. Its the 2nd of August and I was informed there is a delay in the activation department. The entire week this was the feedback. They also informed me that the contract is not activated yet and cant tell when it will be aswell as after its activate on who know when then it will take a further 24hrs for the sim swop !! Im still waiting !! This is unacceptable ! </p>

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Replies (1)
Vodacom
Vodacom's reply02 Aug 2016, 05:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,