DISAPPOINTED

I have never had any problems with Vodacom until they decided to change insurance companies without even consulting with customers, I have never received such bad service in my life, Vodacom doesn't even care that the insurance that they appointed is taking customers for a ride, the other day I held for an hour and when the call centre agent answered she was busy laughing with her other colleagues in my ear and ended up hanging up without even speaking to me, I mean is it really fair Vodacom? Is it fair that I have to use my company airtime holding for over an hour and then after that I don't even get help, is it fair that every month you deduct money from my account but when it's time for me to claim it becomes a huge problem? Is it fair that I struggle with an insurance claim for a month, whereas with the previous insurer Cellsure I used to get help within 24hours! I have really lost hope now, I just want this claim to be settled, after that I am cancelling my contracts with vodacom. Why would you appoint such an *********** insurance company?