Disappointed

On the 04 April 2018 I got a call from Ula Wiggins (senior Consaltant), She was attending to the query I had posted on hello peter on the 16 March 2018. Here is the confirmation on her email: Dear Pretty Maake, Thank you for taking my call. As discussed, I've assisted with your escalation you reported on the Hellopeter website. I've loaded the R50 monthly discount on your line so you will pay R319 per month going forward which includes, the subscription, Clip, handset instalment and the monthly discount. The credit note loaded for R410 including VAT for the R50 extra charge over the past 8 months invoices will reflect on your Vodacom within 2 working days. This means that there will be no debit order deduction on 20 April 2018 due to the credit loaded. Kind Regards, Ula Wiggins Senior Consultant This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners. �This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this On the 20 April 2018 there no debit order but on the 20 May 2018 I was debited R316.59 and from 20th June 2018 Vodacom has been debiting R367.59 to date instead of R309. Basically Vodacom did not help me with my query. This is very unacceptable!!!!