EZ
Elzaan Z
1 reviews | Active since Jun 2016
01 Dec 2018, 07:16
Disappointed
False advertising. Today I go in to convert my aitime to data as I do every month. To my surprise I see oh wow 2GB data for R149 where it is usually 1GB for R149. So I am super excited and I go ahead and purchase it. Only to see when you confirm the data it is actually 1GB data and 1 GB Free night owl which is so useless as to have. So this is very Disappointing as 2 GB data would have been so nice but as usual no wonderful surprise from Vodacom. I have screenshots of the way it is advertised on the *111# option before purchase and just before confirming.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Dec 2018, 10:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2018, 10:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Dec 2018, 15:33Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office.
It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Your concerns have been noted .
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office.
It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Your concerns have been noted .
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2018, 15:33
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office.
It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Your concerns have been noted .
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office.
It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Your concerns have been noted .
Regards
Vodacom Consumer Website Team
Best regards,
EZ
Elzaan Z's updateReviewer Update
05 Dec 2018, 05:43And still that *111# option is a mess. How can you advertise 500megabites and when selecting it splits it 250 normal 250 night owl. It's false advertising cause one will think cool 500megs for R63 but then it's 250 megs for 63 cause nightowl is useless
EZ
Elzaan Z's update05 Dec 2018, 05:43
Reviewer Update
And still that *111# option is a mess. How can you advertise 500megabites and when selecting it splits it 250 normal 250 night owl. It's false advertising cause one will think cool 500megs for R63 but then it's 250 megs for 63 cause nightowl is useless