Disappointed

I have been trying to get a new contract loaded since last week. after much delay and issues with them getting hold of me it was finalized yesterday. your online service is not working and thus me calling in as its usually such a breeze working through that system. Anyway its sorted so i get a call from confirmations and request a different color cellphone as the one i ordered is out of stock. firstly every call i made i can provide these calls took at least 10-15 minutes to be answered . the agents are not enthusiastic or eager to help at all except the agent that loaded by contract rodwell and dumi from confirmations. i call today to make sure the colour is changed which its not and then i call rodwell you does so. after this i call back to get through to dumi to arrange the order but i need it today as its my daughter birthday you would expect it be done after a week right NO not this new vodacom.. I am disapointed and want the phone contract cancelled i will rather purchase case the last agent i spoke to Lebo was so rude I am done