Disappointed

Did an online application for an upgrade to an iPhone X, got confirmation email and that I would be contacted 'shortly', after no feedback I called the call center, after holding for a total of 52 mins, I was told they couldn't access my account because there was previous ***** attempt and i must go in store, so I go in store and they can't tell me anything, call again today, was better was only on hold for 26 mins, for them to tell me that they still can't get in but they can see the online order was canceled... so no communication on that either. I must do the running around because of their inefficiencies and i'm stuck with the inconvenience and sitting waiting like an ass. Definitely considering moving service providers.

Now will be the generic copy paste 'we will contact you shortly' response that's posted on all the complaints, so I should expect to be contacted when, in a few months at this rate?