Disappointed

I've been in contact with Vodacom 3 times in a space of a week now to make payment arrangements on my account which is in arrears. On all three occasions i received different responses. Mphumelelo was the first agent to assist, i was advised i had to pay the arrears amount as soon as possible or else i would loose my number so i agreed to pay R1300 over 2 months to try and avoid this, the next day i called and i spoke to Portia asking to change that amount to R442 over 6 months or else i would not be able to make payment again, after a few minutes of the risk of loosing my number i asked that the amount be changed as i would take the risk in order to make payment, I was told i would receive and sms, no sms, i called again this morning and spoke to Zanele who advised that an amount of R2654,93 would be deducted from my account on the 25th. No need to explain further my frustration that neither of the agents prior to this call changed the amount and the full amount would've been deducted from my account.. I am extremely disappointed and concerned at the level of service provided and i didn't want my number recycled but after this i'm glad that i will no longer be a Vodacom client.