Disappointed

Very disappointed in the service I got from Vodacom over the past two months. I was due for an upgrade in September, but every time I called that would tell me lots of stories. So in October our house was broken into and the phone with the contract sim card was ******. So I called to cancel it and you know what I could all of a sudden upgrade. So I decided to take it. So as I explained to the lady that I no longer have a SIM she said she will include it with the phone so that I don't have to go and pay for the new SIM. As of today I have not recieved the sim,after multiple calls to Vodacom and having to explain my self over and over and heading it will be there within 3days. The person I last spoke to guaranteed me that I will receive the sim and it won't be necessary to call again. That was about 3weeks ago. I have the phone now,but no sim card. Vodacom already took its wat installment but no SIM and the data expires every month if not used.