XR
Xolane R
1 reviews | Active since May 2017
04 Nov 2017, 14:34
Disappointed
Good day, I just posted this kind of comment onto the Vodacom facebook page "I'm so disappointed in your customer service agent Matiti, I don't know if she thinks I have a garden of airtime, the least she could've done is log a call for the IT to look into why my airtime, to think I've spent over R150 of airtime this week alone. I'm taking this to Hello Peter. " I lost a lot of airtime today and I don't wish to be a Vodacom client anymore although their network is fast.
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Replies (2)
Vodacom's replyOfficial
05 Nov 2017, 06:15
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Nov 2017, 06:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Nov 2017, 09:10Good Day Xolane Rapoto
Thank you for taking the time to voice your enquiry & for taking call. This matter was addressed.
Regards
RO
Best regards,
Vodacom's reply06 Nov 2017, 09:10
Official
Good Day Xolane Rapoto
Thank you for taking the time to voice your enquiry & for taking call. This matter was addressed.
Regards
RO
Best regards,