Disappointed

Hi This is with regards to Vodacom Telesales. I have purchased three ****les over three months ago and was unhappy with the deal which was offered. I communicated this to the relevant departments and was informed that they would collect the ****les from me and refund me.

Presently I am still sitting with the ****les and am paying the monthly contract fee, even though I have not yet used it.

I am very disappointed and feel very let down as I have been a loyal Vodacom customer for personal and corporate use for over 12 years. I would appreciate if some headway could be made with this matter and feel strongly that I should be reimbursed with the months which I was waiting for the collection as it had remained unused.