TN
Trevor N

1 reviews | Active since Dec 2015

31 Dec 2015, 08:59

Disappointed

I upgraded to a new phone this month and changed from Smart S to the uChoose Flexi 200 and was informed that this package would start from 01 January 2016 and the current package would continue until the end of the month.<br> <br> This morning I received a message stating that I have been migrated to uChoose Flexi 200. When I checked my balance, the remaining data and talk time for December had disappeared and it now showed R200 airtime available and that I had used an additional 11mb, which I will now be charged for. <br> <br> I called Customer Care and asked why I had already been migrated, as it is only 31st December and I still had data and talk time leftover, which should be available the entire month. I was told that this was because 01 January is a holiday! Seriously? I was not informed of this. When I asked about the remaining balance for December and that I will now be charged extra for data that should have been included in my allowance, I was told there was nothing they can do.<br> <br> Thanks Vodacom<br>

0
Replies (1)
Vodacom
Vodacom's reply31 Dec 2015, 13:15
Official
Hello Trevann,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team

Best regards,