Disappointed

I took my phone in for repairs as it wasn't charging. Got called 2 days later saying I just needed a new battery.<br> A week later I got an sms saying my phone was ready to be collected. When I phoned them they said that they gave me the wrong report and that my charging port was broken and that I had to buy a new phone. After numerous calls to there inquiry people and technicians I was really been given the run around.The way I was spoken to as well was very degrading from Irwin the manager, who also didn't have the decency to phone me like he promised with a solution.2 days later he said he phoned but I got no record of any calls from him. Neither did he e mail me as I requested twice from him. Also the inquiry lady Ajeira spoke down to me like I broke the phone and wouldn't even give me a hearing. I wish I'd taken it to Claremonts branch where I know management is professional and customer friendly. I still have a year on this contract and I'm really disappointed at how such a big company's staff miss handled a very loyal customer.