VT
Vanett T
1 reviews | Active since Sept 2013
06 Aug 2020, 08:25
Disappointed
Very disappointed..... Our fibre wifi was installed on the 27 th of July. The technician advised that it will be activated within 2 to 3 hours. The next day it was still not activated. I logged a service request and was advised that it will be sorted in 48 hours. Today 9 days later still no fibre.... I phone the call centre 3 times a day and was told it was assigned to a specialist. Then this person is not at work and then is tea time and still no joy. Dont know what more i must do.... Vodacom: Vodacom: Service request SR*** update NoReply(2-D9HVWLX).
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Vodacom's replyOfficial
06 Aug 2020, 09:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Aug 2020, 09:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
VT
Vanett T's updateReviewer Update
08 Aug 2020, 17:32Hi vodacom, today is the 8 of August and no one from Vodacom contacted us???????
VT
Vanett T's update08 Aug 2020, 17:32
Reviewer Update
Hi vodacom, today is the 8 of August and no one from Vodacom contacted us???????