Disappointed!

I contacted Vodacom in December 2020 to upgrade my contract, i enthuastically asked the service agent what specials there were. She bluntly said there are no specials, so i asked something along the lines of what phones were available, and she went onto check her system which was hanging. A little secret, I dont upgrade with the upgrades team because they lack enthusiasm, i upgrade with the retentions team, because they add value for my money. This time was no different, I was told i would receive 5000 vodabucks, its February 2021, and i have still not received any vodabucks. What i find with Vodacom, is no one is prepared to deal with queries, i called their service team to enquire on whether i had misheard the promotion, or missed a step to earn the vodabucks, and i got sent to the upgrades team, the retention team, the after sales team, the vodabucks team, the every other team, besides someone who could help, I was fed up and requested escalation- 7 days later and still no vodabucks! To top it off, i had a recurring data bundle of 10gb, my bill is always paid on time, this morning I noticed I do not have my data bundle. I am so disappointed with Vodacom at this point I have no words, but to ask - is everything ok at home? this is ****************, especially for us loyal customers, I just want service, I just want a place i can have my concerns addressed- Tobi cannot do this- please dont refer me to Tobi!