DISAPPERING DATA

Yesterday the 23rd August , I woke up only to find my data had a zero balance when i had previously gone to bed with a positive balance on my data. I called the call centre and enquired and was given a ref number A2-6FG4-S31X5 and advised that i will be contact within 24- 48 working hours.

Today I recharged my data with 30MB as i didn't want to load a lot of data without knowing how soon this will be resolved, hardly an hour after i have recharged my data was depleted. I do not own an instagram account, nor am i on FB, I harldy surf the net too. i mainly use my data for whatsapp purposes.

This it totally unacceptable and I would like my data back on my line.