XN
Xolile N

1 reviews | Active since Aug 2014

15 Jul 2016, 09:36

Disappearingairtime and data bundles

<p>My name is Xolile. I have a contract with Vodacom for R500 airtime and 1Gig of data every month. On the 1 July my airtime and gig came in as normal, but by the 7th July it had all been depleted. When I called the call centre they said I had been on the intyerent which is why the airtime and data has been used up. I ahve had this contract for almost two years and have never had this problem. On the 13th July I was refunded the airtime only, only for it to disappear again on the same day. I again logged a call to Vodacom and spoke to a very rude consultant. On the same day my husband transferred R55 airtime and 500MB of data to my phone at 3pm and by 6pm both the data and the airtime had disappeared. Now according to Vodacom I am makng calls to the tune of R555 and using 1.5GB of data in less than 2 weeks. I have received appauling service from this service provider. The only way that they can fix this is by refunding the airtime and the data and by releasing me from my contract as I am no longer interested in being a customer with Vodacom. The reference numbers to both the calls that I logged are as follows 1- ********** 3158 and 1- ********** 3064.</p>

0
Replies (2)
Vodacom
Vodacom's reply15 Jul 2016, 11:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Jul 2016, 13:02
Official

Dear Client.

We have liaised with the Data Team and they will contact you in order to resolve this matter.

Kind regards

Vodacom Consumer Website Team