DL
Dewald L
1 reviews | Active since Mar 2012
30 Nov 2020, 15:02
Disappearing Vodacom data
I have been battling for a week with data that disappears. I have logged 3 queries, All reported to be resolved by Vodacom without them checking with me whether I agree. The interesting fact is that my data was disappearing at 1GB per hour and it stopped disappearing at 11:30 Friday when I kicked up a fuss. It went well until this morning when it started disappearing again but at about 100Mb per hour. The My Vodacom app appears to randomly report data usage; for Friday 27/11 it reported on Saturday 0MB, on Sunday 6.8GB and today 6.90GB. How could this be possible?
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Replies (4)
Vodacom's replyOfficial
30 Nov 2020, 16:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2020, 16:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DL
Dewald L's updateReviewer Update
30 Nov 2020, 16:15I trust that the "due course" will be imminent. All but 326MB of my data has siphoned away and I am worried that it is going to be depleted before my new month's 20GB is allocated. This will result in the loss of research results.
DL
Dewald L's update30 Nov 2020, 16:15
Reviewer Update
I trust that the "due course" will be imminent. All but 326MB of my data has siphoned away and I am worried that it is going to be depleted before my new month's 20GB is allocated. This will result in the loss of research results.
DL
Dewald L's updateReviewer Update
30 Nov 2020, 18:29Your records are absolute *******. That is a blatant lie. Shame on you Vodacom!! My cellphone contract commenced with you in 1995 and I will now find another service provider who hopefully will demonstrate better ethics.
DL
Dewald L's update30 Nov 2020, 18:29
Reviewer Update
Your records are absolute *******. That is a blatant lie. Shame on you Vodacom!! My cellphone contract commenced with you in 1995 and I will now find another service provider who hopefully will demonstrate better ethics.
DL
Dewald L's updateReviewer Update
30 Nov 2020, 18:32Please try to explain how it is possible for data to be used as below. I have screenshots from My Vodacom to substantiate the balances below.
Wed 25/11 16:10 9.69GB Fri 27/11 05:08 7.40GB Fri 27/11 08:26 4.76GB Fri 27/11 09:47 3.48GB Fri 27/11 11:04 2.27GB Fri 27/11 13:06 1.21GB Siphoning stopped Fri 27/11 16:08 1.20GB Sat 28/11 07:01 1.16GB Sat 28/11 15:36 1.11GB Sun 29/11 13:58 1.02GB Sun 29/11 22:24 1022.57MB Mon 30/11 11:02 1004.06MB Siphoning restarted Mon 30/11 11:48 964.31MB Mon 30/11 13:50 626.81MB Mon 30/11 14:04 514.31MB Mon 30/11 16:05 364.30MB Mon 30/11 17:11 139.30MB
Wed 25/11 16:10 9.69GB Fri 27/11 05:08 7.40GB Fri 27/11 08:26 4.76GB Fri 27/11 09:47 3.48GB Fri 27/11 11:04 2.27GB Fri 27/11 13:06 1.21GB Siphoning stopped Fri 27/11 16:08 1.20GB Sat 28/11 07:01 1.16GB Sat 28/11 15:36 1.11GB Sun 29/11 13:58 1.02GB Sun 29/11 22:24 1022.57MB Mon 30/11 11:02 1004.06MB Siphoning restarted Mon 30/11 11:48 964.31MB Mon 30/11 13:50 626.81MB Mon 30/11 14:04 514.31MB Mon 30/11 16:05 364.30MB Mon 30/11 17:11 139.30MB
DL
Dewald L's update30 Nov 2020, 18:32
Reviewer Update
Please try to explain how it is possible for data to be used as below. I have screenshots from My Vodacom to substantiate the balances below.
Wed 25/11 16:10 9.69GB Fri 27/11 05:08 7.40GB Fri 27/11 08:26 4.76GB Fri 27/11 09:47 3.48GB Fri 27/11 11:04 2.27GB Fri 27/11 13:06 1.21GB Siphoning stopped Fri 27/11 16:08 1.20GB Sat 28/11 07:01 1.16GB Sat 28/11 15:36 1.11GB Sun 29/11 13:58 1.02GB Sun 29/11 22:24 1022.57MB Mon 30/11 11:02 1004.06MB Siphoning restarted Mon 30/11 11:48 964.31MB Mon 30/11 13:50 626.81MB Mon 30/11 14:04 514.31MB Mon 30/11 16:05 364.30MB Mon 30/11 17:11 139.30MB
Wed 25/11 16:10 9.69GB Fri 27/11 05:08 7.40GB Fri 27/11 08:26 4.76GB Fri 27/11 09:47 3.48GB Fri 27/11 11:04 2.27GB Fri 27/11 13:06 1.21GB Siphoning stopped Fri 27/11 16:08 1.20GB Sat 28/11 07:01 1.16GB Sat 28/11 15:36 1.11GB Sun 29/11 13:58 1.02GB Sun 29/11 22:24 1022.57MB Mon 30/11 11:02 1004.06MB Siphoning restarted Mon 30/11 11:48 964.31MB Mon 30/11 13:50 626.81MB Mon 30/11 14:04 514.31MB Mon 30/11 16:05 364.30MB Mon 30/11 17:11 139.30MB