SM
Sibongile M
1 reviews | Active since Feb 2017
04 Mar 2019, 15:09
Disappearing Vodacom Data
On the 28th February 2019, I had 3.12Gb of night owl data. When I woke up on the 1st March 2019, the data had disappeared. I called Vodacom to find out (ref no: 1- ********** ********** ), and was told that they will investigate. On Saturday the 2nd they send me a message telling me that "Night Owl data does not carry over".
This is nonsense to say the least. I have been a subscriber with Vodacom for donkey years and night owl data was rolled over for 60 days just like anytime data. This was happening prior to data rol***** laws by ICASA.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Mar 2019, 16:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Mar 2019, 16:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Mar 2019, 08:25Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that Night-Owl data does not roll over and is only valid for one calendar month. Please visit the link inserted below for more information. See point 6.
https://www.vodacom.co.za/vodacom/terms/night-owl-terms-and-conditions
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that Night-Owl data does not roll over and is only valid for one calendar month. Please visit the link inserted below for more information. See point 6.
https://www.vodacom.co.za/vodacom/terms/night-owl-terms-and-conditions
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Mar 2019, 08:25
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that Night-Owl data does not roll over and is only valid for one calendar month. Please visit the link inserted below for more information. See point 6.
https://www.vodacom.co.za/vodacom/terms/night-owl-terms-and-conditions
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that Night-Owl data does not roll over and is only valid for one calendar month. Please visit the link inserted below for more information. See point 6.
https://www.vodacom.co.za/vodacom/terms/night-owl-terms-and-conditions
Regards
Vodacom Consumer Website Team
Best regards,