SF
Shariffa F
1 reviews | Active since Aug 2017
03 Mar 2019, 20:58
Disappearing Vodacom Data
Vodacom, kindly advise why you have ****** 8.27 GB of my data and 19.95 GB of my Night Owl Data. I am a Vodacom prepaid customer and use the 30 day bundles. My data was due to expire on Friday, 1 March.
I purchased 1GB of data on Thursday, 28 February, BEFORE the expiry date. This purchase should have rolled over my 8.27 GB of data plus 19.95 GB of Night Owl Data.
Today, is the 3 March and I check my balance and to my surprise I only have 780.00 MB of data and 743.21 MB of Night Owl data.
Can you explain this thievery to me ??????????????
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Replies (3)
Vodacom's replyOfficial
04 Mar 2019, 08:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Mar 2019, 08:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SF
Shariffa F's updateReviewer Update
04 Mar 2019, 12:58Still waiting for someone at Vodacom to call !!!!!!!
SF
Shariffa F's update04 Mar 2019, 12:58
Reviewer Update
Still waiting for someone at Vodacom to call !!!!!!!
Vodacom's replyOfficial
05 Mar 2019, 10:43Dear Shariffa,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that in order to roll over your data, you will need to purchase the same bundle as your exisiting bundle in order to roll over. For eg. If you purchased a 20GB bundle, you will need to purchase another 20GB in order to roll over the existing data, purchasing a 1GB bundle will not roll over your data for a 20GB that was originally purchased. Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that in order to roll over your data, you will need to purchase the same bundle as your exisiting bundle in order to roll over. For eg. If you purchased a 20GB bundle, you will need to purchase another 20GB in order to roll over the existing data, purchasing a 1GB bundle will not roll over your data for a 20GB that was originally purchased. Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Mar 2019, 10:43
Official
Dear Shariffa,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that in order to roll over your data, you will need to purchase the same bundle as your exisiting bundle in order to roll over. For eg. If you purchased a 20GB bundle, you will need to purchase another 20GB in order to roll over the existing data, purchasing a 1GB bundle will not roll over your data for a 20GB that was originally purchased. Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that in order to roll over your data, you will need to purchase the same bundle as your exisiting bundle in order to roll over. For eg. If you purchased a 20GB bundle, you will need to purchase another 20GB in order to roll over the existing data, purchasing a 1GB bundle will not roll over your data for a 20GB that was originally purchased. Regards,
Vodacom Consumer Website Team
Best regards,